Privacy Policy

Effective Date: July 1, 2026

Privacy Policy

Stone River Property Services LLC ("Stone River," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request services, communicate with us, or otherwise interact with our business.

By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with our website or services, we may collect information including:

Personal Information

Full name

Company name

Email address

Phone number

Property address

Service request details

Photos or documents voluntarily submitted

Communication preferences

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address

Browser type

Device information

Pages visited

Time spent on the website

Referring website

Cookies and analytics information

How We Use Your Information

We use your information to:

Respond to service inquiries

Schedule and complete requested services

Provide estimates and project updates

Send appointment confirmations

Deliver completion reports and documentation

Improve our website and customer experience

Maintain internal business records

Comply with applicable legal obligations

SMS Communications

If you voluntarily provide your mobile phone number and consent to receive text messages, Stone River may send text messages regarding:

Appointment confirmations

Scheduling updates

Technician arrival notifications

Service status updates

Completion notifications

Customer support communications

Message frequency varies based on your interactions with our company.

Message and data rates may apply depending on your mobile carrier.

You may opt out at any time by replying STOP.

Reply HELP for assistance.

Your consent to receive SMS communications is not a condition of purchasing any service.

Email Communications

We may send emails regarding:

Service confirmations

Estimates

Invoices

Completion reports

Customer support

Business communications

You may unsubscribe from marketing emails at any time. Transactional emails related to active service requests may still be sent as necessary.

Information Sharing

Stone River Property Services does not sell, rent, or trade your personal information.

We may share information only when necessary with trusted service providers who assist in operating our business, including:

Payment processors

Scheduling software

Customer relationship management platforms

Email providers

SMS providers

Cloud storage providers

These providers are only permitted to use information as necessary to provide services on our behalf.

Cookies & Analytics

Our website may use cookies and similar technologies to improve functionality and analyze website traffic.

These technologies may help us:

Understand visitor behavior

Improve website performance

Measure marketing effectiveness

Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards to help protect your personal information.

While no method of electronic transmission or storage is completely secure, we work to protect your information using industry-standard security practices.

Data Retention

We retain personal information only as long as necessary to:

Provide requested services

Maintain business records

Comply with legal obligations

Resolve disputes

Enforce agreements

Third-Party Services

Our website may utilize third-party services such as:

Google Analytics

Google Maps

GoHighLevel

Payment processors

Email communication providers

These services operate under their own privacy policies.

Children's Privacy

Our services are intended for adults and businesses.

We do not knowingly collect personal information from children under the age of 13.

Your Privacy Rights

You may request to:

Access your personal information

Correct inaccurate information

Request deletion where legally permitted

Update your communication preferences

To make a request, please contact us using the information below.

SMS Privacy Commitment

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties except as required to provide messaging services or comply with applicable law.

Changes to This Policy

We may update this Privacy Policy periodically.

Any revisions will be posted on this page with an updated Effective Date.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Stone River Property Services LLC

Email: [email protected]

Website: www.gostoneriver.com

Service Area: Central Texas

Last Updated: July 1, 2026